Privacy Policy

Last updated: 18 July 2026

The Crohn's Method with Kate ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit thecrohnsmethod.com or use our services, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described here.

We are a supportive community and coaching service. We are not a medical provider. Nothing on this site is medical advice, and we never sell or trade your personal health details.

1. Information We Collect

Information you give us

Contact details — your name and email address when you subscribe to our newsletter, download a free guide, take a quiz, or contact us.
Account & purchase details — if you join a community or coaching program, information needed to set up and deliver your membership.
Payment information — card and billing details are collected and processed directly by our payment processor (Stripe). We do not store your full card number on our servers.
Anything you choose to share — messages, survey answers, or content you post in our community spaces.

Information collected automatically

Usage & device data — IP address, browser type, device, pages visited, and referring pages, gathered through cookies and similar technologies.
Advertising & analytics pixels — we use the Meta (Facebook) Pixel and similar tools to measure the performance of our ads and content and to show relevant ads on Facebook, Instagram, and other platforms.

2. Cookies & Tracking Technologies

Cookies are small files stored on your device. We use them to:

Keep the site working and remember your preferences;
Understand how visitors use the site so we can improve it;
Measure and improve our advertising through the Meta Pixel and comparable analytics tools.

You can control or disable cookies through your browser settings. You can also manage ad personalisation directly with Meta via your Facebook Ad Preferences. Disabling cookies may affect how parts of the site function.

3. How We Use Your Information

To deliver the newsletters, guides, community access, and coaching you request;
To respond to your questions and provide customer support;
To process payments and manage memberships;
To send you relevant updates and offers (you can unsubscribe at any time);
To measure, run, and improve our advertising and content;
To keep our site secure and comply with our legal obligations.

4. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed to provide our services:

Meta Platforms — advertising and pixel-based measurement;
Stripe — secure payment processing;
Email & newsletter providers (e.g. Resend, Substack) — delivering emails you signed up for;
Hosting & infrastructure providers — running the website;
Authorities — when required by law or to protect our rights and users' safety.

5. Data Retention

We keep your information only for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymise it.

6. Your Rights & Choices

Depending on where you live (including under the EU/UK GDPR and the California CCPA/CPRA), you may have the right to:

Access the personal information we hold about you;
Correct inaccurate information;
Request deletion of your information;
Object to or restrict certain processing, including targeted advertising;
Withdraw consent or unsubscribe at any time using the link in any email or by contacting us.

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

8. Data Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to safeguard your data.

9. International Visitors

We are based in Australia and our service providers may process data in other countries. By using our site, you understand your information may be transferred to and processed in countries with different data-protection laws, always subject to appropriate safeguards.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

The Crohn's Method with Kate
Email: [email protected]
Web: thecrohnsmethod.com